Terms And Conditions & Privacy Policy

TERMS & CONDITIONS

If you wish to participate in any Tour or Event organised by DragonMotoTours Ltd, it is your responsibility to read and understand our terms and conditions which are set out below in this document and to confirm your agreement either by signing the booking form provided and/or providing written confirmation by e-mail.

Bookings and Payments

Bookings are taken on a first come, first served basis and are subject to availability.  A non-refundable deposit of £50 per person for UK tours and events or £90 per person for European tours and UK Dual On & Off-Road tours, will be required at the time of booking and a confirmation will be sent to you at the time of receipt.  You will be provided with an invoice advising of any outstanding balance and the date due approximately 8 weeks prior to the commencement of a tour or event.

Payments by cheque are to be made out to DragonMotoTours Ltd or can be made via a bank transfer, details of which will be provided to you at the time of booking.  Please note that payment in full is required for any booking which is made less than six weeks prior to the date of departure of the tour.

All monies paid to DragonMotoTours Ltd will be kept in trust until such times as your tour has been completed.

Cancellations

If you cancel your booking, notification to DragonMotoTours Ltd must be made in writing and the following terms apply:-

Should any client decide to withdraw from a tour after its commencement, no refund will be given and DragonMotoTours Ltd will not be liable for any additional costs incurred by that client.

DragonMotoTours Ltd reserve the right to cancel a tour if the number of participants are insufficient to make a tour viable.  Should this situation arise, notification will be provided 6 weeks prior to the date of the commencement of the tour.  If we have to cancel your booking due to circumstances beyond our control, this would only be in exceptional circumstances and we would look to offer you an alternative tour (with DragonMotoTours Ltd).  If this were not possible or acceptable, we would issue a full refund. 

If any participant behaves in a manner which either endangers or causes distress or discourtesy to others, then DragonMotoTours Ltd reserve the right to ask that participant to leave the tour.  No monies will be refunded in this circumstance and DragonMotoTours Ltd will not be liable for any additional costs incurred by that client.

Amendments and/or Delays

If a significant change of route or destination is required due to circumstances out of our control, we will notify you as soon as we are made aware.  Wherever possible we will look to overcome any situations which may arise causing delay or change, however, we cannot be held responsible for those delays and changes which are beyond our control such as train/ferry delays, weather conditions*, traffic congestions, terrorism, war, industrial dispute, closure of itemised visitor attractions.

*If weather conditions deteriorate on any day during a tour to such a degree that the client chooses to curtail the ride and seeks alternative accommodation, this will be undertaken at the client's own discretion and DragonMotoTours Ltd will not be responsible for any additional costs that this would incur.

DragonMotoTours Ltd reserve the right to increase the price of a tour due to negative variations in the economic climate and fluctuations in the exchange rate.

Responsibilities

DragonMotoTours Ltd will endeavour to provide each client with a tour experience as near as is possible to that described to you in our tour itineraries. We will make every effort to communicate client requirements, e.g. dietary, with the hotels in advance of our tours, (please refer to the section on our booking form regarding dietary requirements / food allergies & dislikes).

Any information you provide to us will not be forwarded on to any other party without your prior consent (please refer to our Privacy Policy).

 The client is responsible for ensuring that:-

Complaints Procedure

During the course of a tour, should you have a complaint, your concerns should be highlighted to the tour organisers of DragonMotoTours Ltd at the earliest opportunity who will endeavour to resolve the issue.  If, however, you are not completely satisfied we would request that you send your complaint in writing (either by e-mail or letter), within 30 days of the event to:-

e-mailing : This email address is being protected from spambots. You need JavaScript enabled to view it.

or you can write to us at: 41 High Street, Sandbach, Cheshire, CW11 1AL

 

PRIVACY POLICY

This privacy policy details how we at DragonMotoTours Ltd treat any Personal Information* that you provide to us.


*For the purpose of this document, Personal Information means details you are asked to provide to
DragonMotoTours Ltd such as your name, address, e-mail address, telephone numbers, motorcycle
details, bank details and/or any other information which is requested on our booking form.
Any Personal Information that you provide to DragonMotoTours Ltd will not be forwarded to a third
party without your prior consent.


How do DragonMotoTours Ltd use your information?


The details you provide to us are used for the purpose of ensuring that we have the correct
information for when you have booked on a tour or event with DragonMotoTours Ltd.


Your e-mail address is used to contact you with regard to the tour you have booked on and also to
keep you updated of any other tours, ride-outs and events which we have.


We ask for a contact telephone number in case of any query which may arise where we are unable
to contact you via e-mail.


On booking with DragonMotoTours Ltd you are asked to provide an “In Case of Emergency” contact,
the details provided are also covered under this privacy policy and will not be forwarded to a third
party.

Due to the introduction of Exit Checks by the UK Government at all ports and airports from April 2015, we are required to provide Eurotunnel with information relating to passports.  The information required will be date of birth, nationality, passport number and expiry date and these details are covered under this privacy policy and will only be forwarded to Eurotunnel with your agreement.


Security of Information


DragonMotoTours Ltd will endeavour to take all reasonable steps to avoid unauthorised access or
disclosure to a third party of any personal information provided to us.
DragonMotoTours Ltd reserve the right to update and amend this policy and we would request that
you check the document periodically to ensure that you are aware of our latest Privacy Policy.
Should you have any query with regard to the details provided in this document or if you wish to
make us aware of any change in your Personal Information, please do not hesitate to contact us by
e-mailing : This email address is being protected from spambots. You need JavaScript enabled to view it.
or you can write to us at: 41 High Street, Sandbach, Cheshire CW11 1AL