Get in Touch With Us

This is the place to contact the Non Gamstop Casinos editorial team. You can ask about something we have published, report an error, or tell us about a casino experience that might affect our research. Below you will find what we can and cannot help with, what to include in a message, and where to go for problems we cannot solve.

How to reach the team

No email address, phone number or contact form has been supplied for this page, so we have not printed one here. Please use the contact method shown in the site header or footer, if one is displayed for your visit. We would rather send you to a working channel than give you a made-up one.

We do not publish response times, because we cannot promise one. Please do not send passwords, full card numbers or copies of identity documents in any message.

What we can help with

• Corrections. If a bonus, payment method, withdrawal limit or licence detail looks out of date or wrong, tell us. Casino terms change often, and reader reports are a useful prompt for us to re-check.
• Questions about our reviews. We can explain how we reached a view on a casino, or what a term such as wagering requirements, maximum bonus bet or bonus cashout limit means in practice.
• Experiences you want to share. If you have had trouble with a casino we feature, such as delayed withdrawals or ID checks that dragged on, we would like to hear about it. We may not be able to verify it, but it can lead us to look again.
• Suggestions. Tell us which topics you want covered, for example payments, sports betting or mobile play.
• Editorial enquiries. Please state who you represent and what you propose. Commercial relationships do not decide our rankings, and commission does not buy position.

What we cannot do

We are an independent information site, not a casino and not a regulator. That limits what we can do for you:

• We cannot access, freeze, release or recover funds in your casino account.
• We cannot force an operator to pay a withdrawal or reverse a decision.
• We cannot register or remove you from GAMSTOP, or shorten a self-exclusion.
• We cannot give legal, financial or debt advice.

For an account problem, contact the casino's own customer support first. Keep screenshots, dates and transaction references, and use the operator's formal complaints procedure if support does not resolve it. Many operators name an independent dispute service in their terms, so check whether yours does.

What to include in your message

1. The page address, or the name of the casino, you are asking about.
2. What you think is wrong, or what you want to know.
3. The date you saw the information, since offers and terms are time-sensitive. Our findings were last fact-checked on 29 September 2026.
4. Any evidence, such as a screenshot of the terms page. Please leave out personal details.

How we treat corrections

We separate what we have confirmed from what casinos advertise and from what remains unresolved. If you flag a problem, we check it against the operator's published terms. If we cannot confirm it, we may say so on the page rather than guess. Our rankings are on our list of the best non GamStop casinos, where you can see the options we cover.

If gambling is causing you problems

If gambling is affecting your money, relationships or wellbeing, please get support before anything else. GamCare runs the National Gambling Helpline and live chat, and the service is free and confidential. You can search for it by name. Within Great Britain, GAMSTOP offers self-exclusion from licensed operators. Casinos outside that scheme do not take part in it, so deposit and loss limits, blocking software and speaking to a support service matter all the more. Gambling is not a way to earn income or solve financial difficulties, and it is for adults aged 18 and over.

A note on scope

We review casinos that operate outside the UK Gambling Commission's licensing system. That is not the same as being authorised to serve British customers, and protections can differ. If you are unsure about a site's licence, ownership or dispute route, ask us and we will tell you what we have verified.